Meet the Team
Customer Success
We know that making any change to your business can be hard.
From discovery and onboarding and for the for the lifetime of your relationship with us, the SimpliCity Customer Success team is here to support customers and partners achieve the best business outcomes for them and the customers they serve.
Our digitally focused Customer Success Managers will consult with you ensuring a value add relationship and long term trust. We will give you with the right level of product and digital transformation awareness to suit your needs.
Benefits
Know your Business
Share your pain points with us and we'll help by adding in solutions used in your sector and others
Getting Started
We will manage your digital onboarding at a pace to suit your business needs
Going Forward
Regular catch-ups to ensure time & money savings are delivered
Future Ready
Positive collaboration with subject matter experts to incrementally improve our digital services
Tony
Working in Software as a Service since 2008, leveraging the ERP data of global clients, from Automotive and Building Supplies to JanSan and Office Supplies to digitally transform their businesses.
Recently qualified as a swimming judge - and then his daughter gave up competitive swimming. Reading, keeping fit and hill walking plus the occasional James Bond movie keep Tony occupied.
Tina Brown
Over 10 years of experience in customer-facing roles ranging from customer services within retail to branch management in the merchant world and as an onboarding specialist in the software industry.
Outside work, Tina loves to hike in the Lake District, go to the gym, cook, bake and spend time with her human family, two cats and a dog, laughing and joking as much as possible.
Andrew
17 years of merchanting experience with City Plumbing including branch operations, regional support and head office projects.
When not working I'm a keen cyclist and enjoy the gym and gardening. Husband, father of 2, dog, chicken and turkey owner.
In a previous life, I was a hairdresser
Jodie Sheelan
Over 9 years in Customer Service based roles alongside a sales and account management background within the health and fitness and corporate hospitality sector.
Outside work, Jodie enjoys going to the gym, travelling and spending time with friends and family.
Robin
15 years experience in retail & merchant operations.
Specialising in B2B contract sales management & service enhancement.
Outside of work, Robin will be found in the garage working on his kit car, brewing beer, or spending time with his family.